BETTER AVIATION CUSTOMER RELATIONSHIP MANAGEMENT


Most CRM's are not specific to aviation. Our mobile anytime anywhere CRM has all aspects of your business covered from start to finish

Accounts & Contacts

With our mobile, anytime, anywhere platform, your customer data is always accessible when and where you need it the most.
Contact Data, Preferences and Travel Documents
The Avianis CRM meets the unique needs of aviation customer management and sales organizations. With our mobile anytime anywhere platform, your customer data is always accessible when and where you need it most. Manage your account and contact details, preferences and document information from one, centralized place. Store and track travel documents and expiration dates. Our CRM will alert you if a passport or drivers license is about to expire. Travel documents are stored in the CRM and accessible at any time for Avianis. Track your customer preferences based on preferred caterers, FBO's and much more!
Account and Contact History

Provide greater insight for your sales and operations teams with visibility into a customer's quote, trip, invoice and sales opportunity history. All historical activity is easily accessible throughout the quote and trip life cycle. No other system provides this type of aviation specificity. Integrating this platform into your operation will allow you to transact business on a whole new level of operational sophistication.


Jet Card Tracking and Account Balances

We've customized our platform to enable you to document and track jet card balances and money on a client’s account. Our software’s built-in flexibility provides you with time-saving tools at an affordable price.


Custom Quote Profiles

Speed up your quoting functionality while reducing errors. You can easily create custom-quoting profiles for a customer based on a tail number, aircraft type, or category. The system will automatically utilize the correct profile when you create quotes.


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Charter Quoting

Our intuitive quoting engine makes it easy to provide accurate quotes on fleet or brokered aircraft to potential customers quickly.
Automated Line Items and Flight Minimums

Configure line items and minimums to calculate automatically based on the itinerary you are quoting. You can tie master line items to tail numbers, aircraft types, or any combination of the three. The system will automatically add these configurations if the conditions are met.


Owner Contract Management and Profit Analysis

Avianis gives you more power and flexibility with our contract management and profit analysis tools. Set up custom owner splits or cost structures on each aircraft and display flight cost and profit-to-sales as quotes are created. You can also document line item costs, which will factor into the overall profit/cost analysis.


Email Tracking

Have you ever wondered if your client opened that quote you sent over? With our email tracking system, you can send quotes to clients and track them to make sure if and when they received them. Your sales team can use this invaluable tool to enhance their marketing campaigns and gauge their connection with clients and potential clients.


Fleet, Broker and Generic Quotes

Easily set up and quote fleet and brokered aircraft with ease. You can configure generic aircraft profiles using our value-driven software platform, an aviation-focused resource that is a first of its kind.


Aircraft and Airport Conflicts

Head off issues at the beginning of the sales process to avoid operational problems and customer dissatisfaction. View aircraft scheduling issues and airport conflicts from directly within the quote area to provide enhanced customer service.


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Sales Tracking

Manage all your sales deals in Avianis and collaborate effectively with your entire team.
Opportunity Management
Manage details relative to non-charter sales opportunities including sales stages, close probabilities and revenue potentials. Track aircraft and block hour program sales seamlessly in one place.
Lead Management
Make smarter decisions about where to invest focus your sales efforts . Avianis lets you track all of the pertinent information on your leads so you can convert more and work less.
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Productivity and Collaboration

Increase employee productivity and collaborate on each phase of a customer engagement from start to finish.
Groups and User Roles
Cut back on phone calls and email threads with group messaging. Discuss quote details with the operations team or get a status update from accounting on an outstanding invoice. Streamline communication with pre-defined user groups. User roles are an efficient way control access to relevant areas of the system. Set user access levels within the system.
Tasks

Tasks are an easy and effective way to ensure your teams are staying on track and nothing falls through the cracks. Utilize tasks to manage customer followups, ease the handoff between departments and much more.


Files and Documents

Keep track of important customer documents and contracts in one centralized location. Users with access to the customer record can easily access and download any files without pecking through emails or computer folders. This one feature alone will increase your staff’s overall productivity and support more effective customer service.


Messaging and Activity Tracking

Notes and conversations about a customer should not be buried in emails and spreadsheets. You can easily post notes, start conversations with other employees and view change history for any customer.


Tagging

Is your business ready to experience the power of tagging? Our software allows you to sort, organize, flag, and pull data based on your own custom tagging preferences. Segment your customer base and target your leads by assigning tags to their profile(s). You can even create marketing lists based on user tags. Target your Super Bowl travelers or create a marketing blast for travelers that fly on your PC12's. Tag relevant accounts or contacts and generate an on-demand list. The possibilities with tagging are endless, but are always geared to enhance your marketing efforts.


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